Privacy Policy

1. Who We Are

This Privacy Policy explains how DocuMarkdown ("we", "us", or "our") collects, uses, and protects your personal data when you use DocuMarkdown. We act as the data controller for the personal data we process.

2. What Data We Collect

We collect and process the following categories of personal data:

• Account information: name, email address, login credentials
• Usage data: interactions with the service, feature usage, conversion history
• Device and technical data: IP address, browser type, device identifiers, operating system
• Support data: messages and communications sent to our support team
• Payment data: handled exclusively by our payment provider Stripe. We do not store credit card details.

3. How We Use Your Data

We process your data for the following purposes:

• Providing the service: account creation, authentication, document conversion (legal basis: contract performance)
• Security and fraud prevention: detecting unauthorised access and abuse (legal basis: legitimate interests)
• Customer support: responding to inquiries and resolving issues (legal basis: contract performance / legitimate interests)
• Product improvement: analytics and understanding how users interact with the service (legal basis: legitimate interests)
• Marketing: sending product updates and newsletters, only with your consent (legal basis: consent)
• Legal compliance: meeting accounting, tax, and regulatory obligations (legal basis: legal obligation)

4. Data Sharing

We share your data with the following categories of recipients:

• Service providers: hosting providers (e.g., cloud infrastructure), analytics providers, and customer support tooling
• Payment processing: Stripe, who processes payments, subscriptions, tax calculation, and invoicing on our behalf
• Professional advisers: legal and accounting professionals, when necessary
• Authorities: when required by law or to protect our legal rights

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. Uploaded documents are processed in memory and are not stored permanently; temporary files are deleted immediately after conversion. Account data is retained for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymise it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: request limitation of processing in certain circumstances
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at: support@documarkdown.com. We will respond within one month.

7. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL), access controls, and regular security assessments. While we take reasonable precautions, no method of transmission over the internet is completely secure.

8. Cookies and Tracking

We use cookies and similar technologies for essential functions (authentication, session management) and analytics. Essential cookies are necessary for the service to operate and cannot be disabled. Analytics cookies help us understand usage patterns and are only placed with your consent where required by law. You can manage cookie preferences through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. Where this involves transfers outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. The updated policy will be effective when posted.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at: support@documarkdown.com