Refund Policy

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

2. Eligibility for Refund

To be eligible for a refund, your account must meet the following condition:

If you have used the conversion service, we consider this as consumption of the product and the refund may be denied or partial, at our discretion.

3. How to Request a Refund

To request a refund, contact us at: support@documarkdown.com with your order reference. Once approved, we will issue the refund through Stripe within 5-10 business days.

4. Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.

5. Non-Refundable Cases

Refunds will not be granted in the following cases:

• Requests made after the 30-day refund period
• Accounts that have performed document conversions during the subscription period
• Accounts terminated due to violation of our Terms of Service
• Gift purchases or transfers between accounts

6. Contact

If you have any questions about our refund policy, please contact us at: support@documarkdown.com